Customer Service and Returns

Customer Service

Hours of Operation

Customer Service is available via phone (800.381.1516),
Monday - Friday, 10:00am - 6:00 pm (EST). You may also contact us via email at

Returns & Exchanges

Our products are 100% guaranteed. If you are not satisfied for any reason with our products, rest easy. We will make it right.

For your convenience, our Returns & Exchanges Form may be downloaded here.

If you have further questions about your return, simply email us at or call 800.381.1516.

Please ship returns to:
Planet Dog / Returns Dept.
85 Bradley Dr, Westbrook, ME 04092

Redeeming Gift Certificates

To purchase items using a gift certificate, please call us directly at 800.381.1516.