Customer Service and Returns

Customer Service

Hours of Operation

Customer Service is available via phone, 800.381.1516 or email

Monday - Friday, 9:00am - 5:00 pm (EST).

Returns & Exchanges

We Since our first toy sold in 1997, every product we make is 100% guaranteed.

We stand behind our products because they are made using the highest quality materials. Our products are guaranteed to be non-toxic and free of manufacturing defects.

If you are not 100% satisfied with your product, simply contact our Customer Service Team,
Our team will work with you to either replace or provide an alternative product based on your specific needs. Only purchases made through Planet Dog are eligible for a full refund.

Simply put: if you or your dog is not happy, we will make it right.

If you have further questions about your return, simply email us at customerservice@planetdog.comor call800.381.1516.

Please ship returns to:
Planet Dog / Returns Dept.
85 Bradley Dr, Westbrook, ME 04092

Redeeming Gift Certificates

To purchase items using a gift certificate, please call us directly at 800.381.1516.